Help Center

Frequently Asked Questions

Payments

When will my credit card be charged?

Returns & Exchanges

Can I return or exchange an item I have ordered?

What if I did not receive the item I ordered?

Shipping

Overnight & 2nd Day Shipping

How are packages shipped at The Penguin Shoppe?

How will I know if my order has shipped?

Shopping

I'm having trouble adding an item to my bag

Who owns Penguin Shoppe and why should I buy from your company?