Help Center

Frequently Asked Questions


When will my credit card be charged?

Returns & Exchanges

Can I return or exchange an item I have ordered?

What if I did not receive the item I ordered?


How are packages shipped at The Penguin Shoppe?

How will I know if my order has shipped?


I'm having trouble adding an item to my bag

Who owns Penguin Shoppe and why should I buy from your company?